The article provides you step-by-step instructions to upgrade the UVP App/Platform firmware manually on UVP/UVP Pro/UVP Executive devices. In this article, all examples are based on UVP Executive whose Platform version and Phone-App one are 126.96.36.1999 and 188.8.131.52 respectively.
This article is intended for Unifi VoIP users who do not use Unifi controller to manage and upgrade Phone-App/Platform image. It is an alternative way to do upgrade. At the final section, using controller to upgrade will be covered as well.
If your UVP Phone-App/Platform versions are 184.108.40.2065/220.127.116.113 or newer than these versions, you don't need to do this manual update. UVP itself will check and update the firmware automatically without participation from Unifi controller.
Before doing upgrade, please check Platform version and Phone-App version like the following:
To check Platform version, you can refer as below steps:
Settings -> About Unifi VoIP phone -> UVP version
For Phone-App version, you can refer as below:
Phone-App -> Settings -> About -> Version
Upgrade procedure are listed as below steps:
1. Enable allow installation of apps from unknown sources.
Settings - > Security -> Allow unknown sources
Note: Please make sure your settings are in All mode instead of Simple mode. Otherwise, you can not find Security option.
If you enable unknown source option, the following warning will come out. You need to press OK to enable it. When you finish manual upgrade process, please do remember disable this setting.
Note: Chrome browser would prompt up with “This type of file can harm your device. Do you want to keep UnifiPhone.apk/SipService.apk anyway”. Please press OK to continue to download.
3. Install UnifiPhone.apk
Once you've downloaded above apks successfully. The next step is to drag down the status bar on the left side and press UnifiPhone.apk download notification to install.
4. Click “Install”
5. Once UnifiPhone.apk has been installed, Click “Done”
6. To Install SipService.apk (Click “Install”)
Like UnifiPhone.apk, you need to drag down the status bar and press SipService.apk download notification.
7. Once SipService.apk has been installed, Click “Done”
8. Upgrade Platform
At this moment, the Phone-App version should be 18.104.22.1685. To check Phone-App version, you can see the Check Version section as reference.
The next step is to press “Check update” option. Then an update dialog will prompt up which likes the following:
Then press “OK” to start to download Platform image. You can drag down the status bar to see the downloading progress.
Once downloading is complete, UVP device will reboot automatically to start to update the Platform image. Finally, please reference section 3 (Check versions) to check your Platform version and Phone-App version. In this case, the Phone-App / Platform version should become versions 22.214.171.1245 / 126.96.36.1993 or greater if its upgrade procedure is successful.
If you want to do mass upgrade through Unifi Controller, you should refer this section to achieve this work.
First of all, please make the Phone devices (UVP) managed by Controller, you should see the device info on the controller dashboard (Devices list), please refer as below:
In this case, please Click “UPGRADE” button, then Phone-App / Platform should start to download and upgrade automatically, its screen shot is looked like the following:
After several minutes, the UVP device come back to be connected state. Please check its versions. In this case, the Phone-App / Platform version should become 188.8.131.525 / 184.108.40.2063 or greater if its upgrade procedure is successful.